{"id":1378683,"date":"2024-08-16T14:03:31","date_gmt":"2024-08-16T14:03:31","guid":{"rendered":"https:\/\/www.collaboris.com\/?p=1378683"},"modified":"2024-11-11T15:04:27","modified_gmt":"2024-11-11T15:04:27","slug":"ai-hallucinations-no-trust-facts-and-figures","status":"publish","type":"post","link":"https:\/\/www.collaboris.com\/ai-hallucinations-no-trust-facts-and-figures\/","title":{"rendered":"AI Hallucinations &#8211; Do not trust AI with Facts and Figures"},"content":{"rendered":"<h1>AI Hallucinations: Do not trust AI with facts and figures (yet)<\/h1>\n<p><a href=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/ai-matrix-1.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" style=\"aspect-ratio: auto 2558 \/ 924;\" title=\"ai-matrix\" src=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/ai-matrix-1.png\" alt=\"\" width=\"1000\" height=\"361\" data-id=\"1378738\" data-init-width=\"2558\" data-init-height=\"924\" data-link-wrap=\"true\" data-width=\"1000\" data-height=\"361\" \/><\/a><\/p>\n<p>While researching for a new blog post about AI in the workplace I decided to explore how AI handles factual data.<\/p>\n<p>AI systems are often praised for their eagerness to provide answers to virtually any question, so I wanted to put this to the test. Specifically, I was curious about how AI interprets and processes facts and figures from well-defined sources.<\/p>\n<p>To do this, I asked ChatGPT (version 4o) a series of basic questions based on a blog post containing clear data points from a case study: <a style=\"outline: none;\" href=\"https:\/\/www.uipath.com\/resources\/automation-case-studies\/danske-bank-expands-citizen-developer-program-intelligent-automation\" target=\"_blank\" rel=\"noopener\">Danske Bank Expands Citizen Developer Program with Intelligent Automation<\/a><\/p>\n<p><a href=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/gpt-screenshot-1.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" style=\"aspect-ratio: auto 931 \/ 434;\" title=\"ChatGPT conversation - screenshot 1\" src=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/gpt-screenshot-1.png\" alt=\"Screenshot of a ChatGPT conversation where the post author provides a link to a case study to GPT and asks it to provide the facts and figures from the page. Chat GPT scans the page and provide the correct figures that were clearly identified on the study.\" width=\"931\" height=\"434\" data-id=\"1378687\" data-init-width=\"931\" data-init-height=\"434\" data-link-wrap=\"true\" data-width=\"931\" data-height=\"434\" \/><\/a><\/p>\n<p>Great! ChatGPT successfully scanned the post and recognized some of the figures that were directly quoted.<\/p>\n<p><a href=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/danske-bank-screenshot.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" style=\"aspect-ratio: auto 1145 \/ 579;\" title=\"danske-bank-screenshot\" src=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/danske-bank-screenshot.png\" alt=\"Screenshot of the Danske Bank case study clearly showing some facts and figures\" width=\"709\" height=\"359\" data-id=\"1378688\" data-init-width=\"1145\" data-init-height=\"579\" data-link-wrap=\"true\" data-width=\"709\" data-height=\"359\" \/><\/a><\/p>\n<p>I then started to ask questions about figures that weren&#8217;t directly mentioned in the post:<\/p>\n<p><a href=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/gpt-screenshot-2.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" style=\"aspect-ratio: auto 832 \/ 283;\" title=\"ChatGPT Conversation - Screenshot 2pt-screenshot-2\" src=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/gpt-screenshot-2.png\" alt=\"Screenshot of the ChatGPT conversation where the post author asks GPT what were the number of hours saved by the automation.\" width=\"832\" height=\"283\" data-id=\"1378690\" data-init-width=\"832\" data-init-height=\"283\" data-link-wrap=\"true\" data-width=\"832\" data-height=\"283\" \/><\/a><\/p>\n<p>ChatGPT seemed confident in its response, which was reassuring. However, I was curious about how it calculated the 750,000 hours since that number wasn&#8217;t mentioned in the post.<\/p>\n<p><a href=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/gpt-screenshot-3.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" style=\"aspect-ratio: auto 802 \/ 229;\" title=\"ChatGPT Conversation - Screenshot 2pt-screenshot-3\" src=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/gpt-screenshot-3.png\" alt=\"Screenshot of the ChatGPT conversation where the post author asks GPT where the 750,000 hours figre came from. Chat GPT replied that it made an error and that the figure should be 350,000\" width=\"802\" height=\"229\" data-id=\"1378692\" data-init-width=\"802\" data-init-height=\"229\" data-link-wrap=\"true\" data-width=\"802\" data-height=\"229\" \/><\/a><\/p>\n<p>Wow, it went from 750,000 hours to 350,000 hours! That&#8217;s big error! However, I still couldn&#8217;t find the 350,000 hours figure in the post and was wondering how it was calculated.<\/p>\n<p><a href=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/gpt-screenshot-4.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" style=\"aspect-ratio: auto 886 \/ 564;\" title=\"ChatGPT conversation - screenshot 4\" src=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2024\/08\/gpt-screenshot-4.png\" alt=\"Screenshot of the ChatGPT conversation where the post author asks GPT where the 350,000 hours figure came from. GPT replied that retrieved the value from the case study. The author then pointed out that the 350,000 figure wasn't in the case study. GPT apologised and stated that figure was also incorrect and suggested that the author check the original post himself.\" width=\"886\" height=\"564\" data-id=\"1378693\" data-init-width=\"886\" data-init-height=\"564\" data-link-wrap=\"true\" data-width=\"886\" data-height=\"564\" \/><\/a><\/p>\n<p>Finally, on the fourth attempt, GPT recognized that it couldn&#8217;t provide an answer to the question (it&#8217;s still unclear to me where it got the previous figures from).<\/p>\n<h2>Conclusion<\/h2>\n<p>This was just a small test, now imagine that we were using AI in applications where accuracy and trust are critical:<\/p>\n<ul>\n<li><a style=\"outline: none;\" href=\"https:\/\/www.washingtonpost.com\/technology\/2023\/04\/05\/chatgpt-lies\/\" target=\"_blank\" rel=\"noopener\">What happens when ChatGPT lies about real people? &#8211; The Washington Post<\/a><\/li>\n<li><a style=\"outline: none;\" href=\"https:\/\/www.statnews.com\/2017\/09\/05\/watson-ibm-cancer\/\" target=\"_blank\" rel=\"noopener\">IBM pitched Watson as a revolution in cancer care. It&#8217;s nowhere close (statnews.com)<\/a><\/li>\n<\/ul>\n<p>This is why it&#8217;s essential to have a clear AI usage policy in the workplace. This policy should outline the risks of relying on AI for data and emphasize the need for users to check all AI-generated output. It&#8217;s important that this policy reaches all employees who work with and analyze data and content in an organization.<\/p>\n<p>If you are using SharePoint to store your company&#8217;s content we may just have the tool for you: <a style=\"outline: none;\" href=\"https:\/\/www.collaboris.com\/products\/docread\/\" target=\"_blank\" rel=\"noopener\">DocRead for SharePoint &#8211; Collaboris<\/a><\/p>\n<p>You can find more information about AI Hallucinations here:\u00a0<a style=\"outline: none;\" href=\"https:\/\/www.collaboris.com\/ai-hallucinations\/\" target=\"_blank\" rel=\"noopener\">AI hallucinations (collaboris.com)<\/a><\/p>\n<h2 id=\"t-1723478647918\" style=\"color: var(--tcb-color-8) !important; --tcb-applied-color: var$(--tcb-color-8) !important;\" data-hide=\"true\"><span style=\"--tcb-applied-color: var$(--tcb-color-7) !important; color: var(--tcb-color-7) !important;\">Reduce the risk<\/span> of AI hallucinations<\/h2>\n<p>Find out how DocRead and SharePoint can help ensure your AI policies are read and targeted to the right employees by booking a personalized discovery and demo session with one of our experts. During the call they will be able to discuss your specific requirements and show how DocRead can help.<\/p>\n<p>If you have any questions\u00a0<a style=\"outline: none;\" href=\"https:\/\/www.collaboris.com\/contact-us\" target=\"_blank\" rel=\"noopener\">please let us know<\/a>.<\/p>\n<p>__CONFIG_colors_palette__{&#8220;active_palette&#8221;:0,&#8221;config&#8221;:{&#8220;colors&#8221;:{&#8220;9296b&#8221;:{&#8220;name&#8221;:&#8221;Main Accent&#8221;,&#8221;parent&#8221;:-1}},&#8221;gradients&#8221;:[]},&#8221;palettes&#8221;:[{&#8220;name&#8221;:&#8221;Default Palette&#8221;,&#8221;value&#8221;:{&#8220;colors&#8221;:{&#8220;9296b&#8221;:{&#8220;val&#8221;:&#8221;var(&#8211;tcb-color-9)&#8221;}},&#8221;gradients&#8221;:[]},&#8221;original&#8221;:{&#8220;colors&#8221;:{&#8220;9296b&#8221;:{&#8220;val&#8221;:&#8221;rgb(19, 114, 211)&#8221;,&#8221;hsl&#8221;:{&#8220;h&#8221;:210,&#8221;s&#8221;:0.83,&#8221;l&#8221;:0.45,&#8221;a&#8221;:1}}},&#8221;gradients&#8221;:[]}}]}__CONFIG_colors_palette__ <a> Book a demo <\/a><\/p>\n<p>DocRead has enabled us to see a massive efficiency improvement&#8230; we are now saving 2 to 3 weeks per policy on administration alone.<\/p>\n<h4 id=\"t-1723478647919\">Nick Ferguson<\/h4>\n<p>Peregrine Pharmaceuticals<\/p>\n<p><span style=\"font-style: normal;\">Feedback for the on-premises version of DocRead.<\/span><\/p>\n<h4 id=\"t-1646317658621\" style=\"text-align: left;\">You may also be interested in:<\/h4>\n<p>&nbsp;<\/p>\n<h2 id=\"t-1723497276386\" data-hide=\"true\"><span data-shortcode=\"tcb_post_title\" data-shortcode-name=\"Post title\" data-extra_key=\"\" data-attr-link=\"1\" data-attr-target=\"0\" data-attr-rel=\"0\" data-option-inline=\"1\" data-attr-static-link=\"{&quot;className&quot;:&quot;&quot;,&quot;href&quot;:&quot;https:\/\/www.collaboris.com\/standard-operating-procedures-a-complete-guide\/&quot;,&quot;title&quot;:&quot;Standard Operating Procedures Guide&quot;,&quot;class&quot;:&quot;&quot;}\" data-attr-css=\"\"><a title=\"Standard Operating Procedures Guide\" href=\"https:\/\/www.collaboris.com\/standard-operating-procedures-a-complete-guide\/\" data-css=\"\">Standard Operating Procedures Guide<\/a><\/span><\/h2>\n<p>Standard Operating Procedures &#8211; A complete guideStandard Operating Procedures (SOP) are key to many <a href=\"https:\/\/www.collaboris.com\/standard-operating-procedures-a-complete-guide\/#more-1370\">&#8230;<\/a><\/p>\n<p><a href=\"https:\/\/www.collaboris.com\/standard-operating-procedures-a-complete-guide\/\">Read More<\/a><\/p>\n<h2 id=\"t-1723497276386\" data-hide=\"true\"><span data-shortcode=\"tcb_post_title\" data-shortcode-name=\"Post title\" data-extra_key=\"\" data-attr-link=\"1\" data-attr-target=\"0\" data-attr-rel=\"0\" data-option-inline=\"1\" data-attr-static-link=\"{&quot;className&quot;:&quot;&quot;,&quot;href&quot;:&quot;https:\/\/www.collaboris.com\/standard-operating-procedures-a-complete-guide\/&quot;,&quot;title&quot;:&quot;Standard Operating Procedures Guide&quot;,&quot;class&quot;:&quot;&quot;}\" data-attr-css=\"\"><a title=\"The Ultimate Policy Management Software Checklist\" href=\"https:\/\/www.collaboris.com\/policy-management-software-buyers-checklist\/\" data-css=\"\">The Ultimate Policy Management Software Checklist<\/a><\/span><\/h2>\n<p>The Ultimate Policy Management Software Checklist! 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AI systems are often praised for their eagerness to provide answers to virtually any question, so I wanted to put this to the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1378738,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[6],"tags":[],"class_list":["post-1378683","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-policy-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI Hallucinations - Do not trust AI with Facts and Figures<\/title>\n<meta name=\"description\" content=\"Understand the risks of using AI. 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