{"id":140,"date":"2015-02-05T10:11:14","date_gmt":"2015-02-05T10:11:14","guid":{"rendered":"http:\/\/collaboriscom.wpengine.com\/?p=140"},"modified":"2022-07-15T14:29:01","modified_gmt":"2022-07-15T14:29:01","slug":"analysing-docread-error-messages","status":"publish","type":"post","link":"https:\/\/www.collaboris.com\/analysing-docread-error-messages\/","title":{"rendered":"Analysing DocRead Error Messages"},"content":{"rendered":"<p>Should you encounter any error when using DocRead or DocSurvey, the first place to look for additional information is the Collaboris Error Logs.<\/p>\n<p>This is located within SharePoint Central Administration, in the Collaboris Settings menu:<br \/>\n<a href=\"\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-144 size-full\" src=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-1.jpg\" alt=\"analysing-docread-error-messages-1\" width=\"222\" height=\"75\" \/><\/a><\/p>\n<p>From the Collaboris Settings Menu, select Error Logs:\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-145 size-full\" src=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-2.jpg\" alt=\"analysing-docread-error-messages-2\" width=\"360\" height=\"194\" srcset=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-2.jpg 360w, https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-2-300x162.jpg 300w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/p>\n<p>The Event logs page contains two tables, the first shows Processing Results and the second displays Event Logs.<br \/>\nIn the event logs section, select Error Logs from the drop down menu:<\/p>\n<p><a href=\"\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-3.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-146 size-full aligncenter\" src=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-3.jpg\" alt=\"analysing-docread-error-messages-3\" width=\"600\" height=\"206\" srcset=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-3.jpg 600w, https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-3-300x103.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p>Selecting an entry from this list will display further details:<\/p>\n<p><a href=\"\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-4.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-147 size-full\" src=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-4.jpg\" alt=\"analysing-docread-error-messages-4\" width=\"300\" height=\"334\" srcset=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-4.jpg 300w, https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/07\/analysing-docread-error-messages-4-269x300.jpg 269w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>If you need technical help to resolve any error, please contact\u00a0our online help desk here <a href=\"https:\/\/helpdesk.collaboris.com\/\">https:\/\/helpdesk.collaboris.com\/<\/a> and include as much information as possible, including screen shots of the error message(s) received.<\/p>\n<p>Here are some other knowledgebase articles that may help \/ resolve some of the problems that you encounter:<\/p>\n<p><strong>Licencing Violation<\/strong> &#8211; maximum number of users<br \/>\n<span class=\"sfImageWrapper\" data-sfref=\"[images|OpenAccessDataProvider]ef601a07-9269-6cc1-8ef1-ff000085af30\">If you<\/span>\u00a0h<span class=\"sfImageWrapper\" data-sfref=\"[images|OpenAccessDataProvider]ef601a07-9269-6cc1-8ef1-ff000085af30\">ave reached the maximum number of users that your licence allows then DocRead will not process any further tasks. If you have an entry relating to a &#8220;licencing violation&#8221;, you will either need to purchase additional licences from us, or recycle some &#8216;old&#8217; licences that were originally used by people who no longer work for your organisation. Please refer to one of these posts depending on the version of DocRead you are currently using:\u00a0<a href=\"\/how-to-free-up-docread-user-licenses-in-docread-version-2\/\">how-to-free-up-docread-user-licenses-in-DocRead version 2<\/a>\u00a0or <a href=\"\/how-to-free-up-docread-user-licenses-in-docread-version-3\/\">how-to-free-up-docread-user-licenses-in-DocRead version 3<\/a><\/span><\/p>\n<p><strong>Error sending emails<\/strong><br \/>\n<a href=\"\/troubleshooting-emails-from-docread-useful-things-to-check-for\/\">troubleshooting-emails-from-docread-useful-things-to-check-for<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Should you encounter any error when using DocRead or DocSurvey, the first place to look for additional information is the Collaboris Error Logs. This is located within SharePoint Central Administration, in the Collaboris Settings menu: From the Collaboris Settings Menu, select Error Logs:\u00a0 The Event logs page contains two tables, the first shows Processing Results [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":2108,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[23,10],"tags":[],"class_list":["post-140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-docread-kb","category-knowledgebase"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Analysing DocRead Error Messages - Collaboris<\/title>\n<meta name=\"description\" content=\"Here&#039;s how to troubleshoot any error when using DocRead or DocSurvey. The first place to look for additional information is the Collaboris Error Logs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.collaboris.com\/analysing-docread-error-messages\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Analysing DocRead Error Messages\" \/>\n<meta property=\"og:description\" content=\"Here&#039;s how to troubleshoot any error when using DocRead or DocSurvey. The first place to look for additional information is the Collaboris Error Logs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.collaboris.com\/analysing-docread-error-messages\/\" \/>\n<meta property=\"og:site_name\" content=\"Collaboris\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Collaboris\/\" \/>\n<meta property=\"article:published_time\" content=\"2015-02-05T10:11:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-15T14:29:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_docread_img.png\" \/>\n\t<meta property=\"og:image:width\" content=\"820\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mark Jones\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Collaboris\" \/>\n<meta name=\"twitter:site\" content=\"@Collaboris\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jones\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.collaboris.com\/analysing-docread-error-messages\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.collaboris.com\/analysing-docread-error-messages\/\"},\"author\":{\"name\":\"Mark Jones\",\"@id\":\"https:\/\/www.collaboris.com\/#\/schema\/person\/1267c19507e47b0069837c8f1a5510dd\"},\"headline\":\"Analysing DocRead Error Messages\",\"datePublished\":\"2015-02-05T10:11:14+00:00\",\"dateModified\":\"2022-07-15T14:29:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.collaboris.com\/analysing-docread-error-messages\/\"},\"wordCount\":233,\"publisher\":{\"@id\":\"https:\/\/www.collaboris.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.collaboris.com\/analysing-docread-error-messages\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_docread_img.png\",\"articleSection\":[\"DocRead Kb\",\"Knowledgebase\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.collaboris.com\/analysing-docread-error-messages\/\",\"url\":\"https:\/\/www.collaboris.com\/analysing-docread-error-messages\/\",\"name\":\"Analysing DocRead Error Messages - Collaboris\",\"isPartOf\":{\"@id\":\"https:\/\/www.collaboris.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.collaboris.com\/analysing-docread-error-messages\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.collaboris.com\/analysing-docread-error-messages\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_docread_img.png\",\"datePublished\":\"2015-02-05T10:11:14+00:00\",\"dateModified\":\"2022-07-15T14:29:01+00:00\",\"description\":\"Here's how to troubleshoot any error when using DocRead or DocSurvey. 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