{"id":580,"date":"2014-12-15T06:13:38","date_gmt":"2014-12-15T06:13:38","guid":{"rendered":"http:\/\/collaboriscom.wpengine.com\/?p=580"},"modified":"2022-02-14T11:14:23","modified_gmt":"2022-02-14T11:14:23","slug":"how-to-send-overdue-reminders-repeatedly-with-docread","status":"publish","type":"post","link":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/","title":{"rendered":"How to send overdue reminders repeatedly with DocRead"},"content":{"rendered":"

The DocRead notification scheduler is responsible for sending emails to users when tasks are assigned, completed or fall overdue.<\/p>\n

By default, after the DocRead Notification Scheduler is installed, when a reading task becomes overdue only 1 reminder email is sent. This article will illustrate how to change DocRead so that you can send overdue reminders repeatedly until reading is confirmed.<\/p>\n

Steps – versions prior to v2.0.<\/strong><\/p>\n

1. Navigate to the folder where the Notification Scheduler was installed. This is likely to be ‘C:\\Program Files\\Collaboris\\DocRead\\Scheduler’.<\/p>\n

2. Edit ‘CollaborisSchedulingAgent.exe.config’ in Notepad.<\/p>\n

3. Locate this line :<\/p>\n

<add key=”AllwaysSendOverdue” value=”false” \/><\/p>\n

and change it to this :<\/p>\n

<add key=”AllwaysSendOverdue” value=”true” \/><\/p>\n

4. Save the file.<\/p>\n

5. Load the Notification Scheduler application and ‘Restart The Service’.<\/p>\n

Steps – version 2.0 onwards.<\/strong><\/p>\n

1. Load the Notification Scheduler application.<\/p>\n

2. Select “General Settings”<\/p>\n

3. Check “Send Overdue Repeatedly”.<\/p>\n

4. Click “Ok”.<\/p>\n

Overdue emails will now be sent repeatedly once per day.<\/p>\n

It is also possible to copy these overdue reminder emails to the users line manager. This can help escalate the requirement and ensure you stay compliant. To find out how to do this, please refer to section 2.9.3 of the DocRead System Administrators Guide<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The DocRead notification scheduler is responsible for sending emails to users when tasks are assigned, completed or fall overdue. By default, after the DocRead Notification Scheduler is installed, when a reading task becomes overdue only 1 reminder email is sent. This article will illustrate how to change DocRead so that you can send overdue reminders […]<\/p>\n","protected":false},"author":9,"featured_media":2100,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[10,25],"tags":[],"class_list":["post-580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledgebase","category-notificationscheduler-kb"],"yoast_head":"\nHow to resend overdue reminders with DocRead - Collaboris<\/title>\n<meta name=\"description\" content=\"These steps will illustrate how to change DocRead so that you can send overdue reminders repeatedly until reading is confirmed\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to send overdue reminders repeatedly with DocRead\" \/>\n<meta property=\"og:description\" content=\"These steps will illustrate how to change DocRead so that you can send overdue reminders repeatedly until reading is confirmed\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/\" \/>\n<meta property=\"og:site_name\" content=\"Collaboris\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Collaboris\/\" \/>\n<meta property=\"article:published_time\" content=\"2014-12-15T06:13:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-14T11:14:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_newblogstyle_img.png\" \/>\n\t<meta property=\"og:image:width\" content=\"820\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mark Jones\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Collaboris\" \/>\n<meta name=\"twitter:site\" content=\"@Collaboris\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jones\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/\"},\"author\":{\"name\":\"Mark Jones\",\"@id\":\"https:\/\/www.collaboris.com\/#\/schema\/person\/1267c19507e47b0069837c8f1a5510dd\"},\"headline\":\"How to send overdue reminders repeatedly with DocRead\",\"datePublished\":\"2014-12-15T06:13:38+00:00\",\"dateModified\":\"2022-02-14T11:14:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/\"},\"wordCount\":205,\"publisher\":{\"@id\":\"https:\/\/www.collaboris.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_newblogstyle_img.png\",\"articleSection\":[\"Knowledgebase\",\"Notification Scheduler\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/\",\"url\":\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/\",\"name\":\"How to resend overdue reminders with DocRead - Collaboris\",\"isPartOf\":{\"@id\":\"https:\/\/www.collaboris.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_newblogstyle_img.png\",\"datePublished\":\"2014-12-15T06:13:38+00:00\",\"dateModified\":\"2022-02-14T11:14:23+00:00\",\"description\":\"These steps will illustrate how to change DocRead so that you can send overdue reminders repeatedly until reading is confirmed\",\"breadcrumb\":{\"@id\":\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#primaryimage\",\"url\":\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_newblogstyle_img.png\",\"contentUrl\":\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_newblogstyle_img.png\",\"width\":820,\"height\":300},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.collaboris.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to send overdue reminders repeatedly with DocRead\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.collaboris.com\/#website\",\"url\":\"https:\/\/www.collaboris.com\/\",\"name\":\"Collaboris\",\"description\":\"We make compliance simple\",\"publisher\":{\"@id\":\"https:\/\/www.collaboris.com\/#organization\"},\"alternateName\":\"DocRead\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.collaboris.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.collaboris.com\/#organization\",\"name\":\"Collaboris\",\"alternateName\":\"DocRead\",\"url\":\"https:\/\/www.collaboris.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.collaboris.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2021\/05\/collaboris_logo_small.png\",\"contentUrl\":\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2021\/05\/collaboris_logo_small.png\",\"width\":150,\"height\":40,\"caption\":\"Collaboris\"},\"image\":{\"@id\":\"https:\/\/www.collaboris.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/Collaboris\/\",\"https:\/\/x.com\/Collaboris\",\"https:\/\/www.linkedin.com\/company\/collaboris\"],\"description\":\"Collaboris is a Software company that created a policy management tool called DocRead.\",\"email\":\"info@collaboris.com\",\"telephone\":\"02079935140\",\"legalName\":\"Collaboris Ltd\",\"foundingDate\":\"2007-12-03\",\"vatID\":\"GB928895360\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"1\",\"maxValue\":\"10\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.collaboris.com\/#\/schema\/person\/1267c19507e47b0069837c8f1a5510dd\",\"name\":\"Mark Jones\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.collaboris.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/5b6b12fa3b3a40fc9b46767f25a7d03d2e40ad4a7250d331b66a86b94308c64d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/5b6b12fa3b3a40fc9b46767f25a7d03d2e40ad4a7250d331b66a86b94308c64d?s=96&d=mm&r=g\",\"caption\":\"Mark Jones\"},\"url\":\"https:\/\/www.collaboris.com\/author\/markjones333\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How to resend overdue reminders with DocRead - Collaboris","description":"These steps will illustrate how to change DocRead so that you can send overdue reminders repeatedly until reading is confirmed","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/","og_locale":"en_GB","og_type":"article","og_title":"How to send overdue reminders repeatedly with DocRead","og_description":"These steps will illustrate how to change DocRead so that you can send overdue reminders repeatedly until reading is confirmed","og_url":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/","og_site_name":"Collaboris","article_publisher":"https:\/\/www.facebook.com\/Collaboris\/","article_published_time":"2014-12-15T06:13:38+00:00","article_modified_time":"2022-02-14T11:14:23+00:00","og_image":[{"width":820,"height":300,"url":"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_newblogstyle_img.png","type":"image\/png"}],"author":"Mark Jones","twitter_card":"summary_large_image","twitter_creator":"@Collaboris","twitter_site":"@Collaboris","twitter_misc":{"Written by":"Mark Jones","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#article","isPartOf":{"@id":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/"},"author":{"name":"Mark Jones","@id":"https:\/\/www.collaboris.com\/#\/schema\/person\/1267c19507e47b0069837c8f1a5510dd"},"headline":"How to send overdue reminders repeatedly with DocRead","datePublished":"2014-12-15T06:13:38+00:00","dateModified":"2022-02-14T11:14:23+00:00","mainEntityOfPage":{"@id":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/"},"wordCount":205,"publisher":{"@id":"https:\/\/www.collaboris.com\/#organization"},"image":{"@id":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#primaryimage"},"thumbnailUrl":"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_newblogstyle_img.png","articleSection":["Knowledgebase","Notification Scheduler"],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/","url":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/","name":"How to resend overdue reminders with DocRead - Collaboris","isPartOf":{"@id":"https:\/\/www.collaboris.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#primaryimage"},"image":{"@id":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#primaryimage"},"thumbnailUrl":"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_newblogstyle_img.png","datePublished":"2014-12-15T06:13:38+00:00","dateModified":"2022-02-14T11:14:23+00:00","description":"These steps will illustrate how to change DocRead so that you can send overdue reminders repeatedly until reading is confirmed","breadcrumb":{"@id":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#primaryimage","url":"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_newblogstyle_img.png","contentUrl":"https:\/\/www.collaboris.com\/wp-content\/uploads\/2016\/07\/blue_820x300_newblogstyle_img.png","width":820,"height":300},{"@type":"BreadcrumbList","@id":"https:\/\/www.collaboris.com\/how-to-send-overdue-reminders-repeatedly-with-docread\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.collaboris.com\/"},{"@type":"ListItem","position":2,"name":"How to send overdue reminders repeatedly with DocRead"}]},{"@type":"WebSite","@id":"https:\/\/www.collaboris.com\/#website","url":"https:\/\/www.collaboris.com\/","name":"Collaboris","description":"We make compliance simple","publisher":{"@id":"https:\/\/www.collaboris.com\/#organization"},"alternateName":"DocRead","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.collaboris.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.collaboris.com\/#organization","name":"Collaboris","alternateName":"DocRead","url":"https:\/\/www.collaboris.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.collaboris.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.collaboris.com\/wp-content\/uploads\/2021\/05\/collaboris_logo_small.png","contentUrl":"https:\/\/www.collaboris.com\/wp-content\/uploads\/2021\/05\/collaboris_logo_small.png","width":150,"height":40,"caption":"Collaboris"},"image":{"@id":"https:\/\/www.collaboris.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Collaboris\/","https:\/\/x.com\/Collaboris","https:\/\/www.linkedin.com\/company\/collaboris"],"description":"Collaboris is a Software company that created a policy management tool called DocRead.","email":"info@collaboris.com","telephone":"02079935140","legalName":"Collaboris Ltd","foundingDate":"2007-12-03","vatID":"GB928895360","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"1","maxValue":"10"}},{"@type":"Person","@id":"https:\/\/www.collaboris.com\/#\/schema\/person\/1267c19507e47b0069837c8f1a5510dd","name":"Mark Jones","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.collaboris.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5b6b12fa3b3a40fc9b46767f25a7d03d2e40ad4a7250d331b66a86b94308c64d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5b6b12fa3b3a40fc9b46767f25a7d03d2e40ad4a7250d331b66a86b94308c64d?s=96&d=mm&r=g","caption":"Mark Jones"},"url":"https:\/\/www.collaboris.com\/author\/markjones333\/"}]}},"modified_by":"Helen Jones","_links":{"self":[{"href":"https:\/\/www.collaboris.com\/wp-json\/wp\/v2\/posts\/580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.collaboris.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.collaboris.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.collaboris.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.collaboris.com\/wp-json\/wp\/v2\/comments?post=580"}],"version-history":[{"count":3,"href":"https:\/\/www.collaboris.com\/wp-json\/wp\/v2\/posts\/580\/revisions"}],"predecessor-version":[{"id":1370589,"href":"https:\/\/www.collaboris.com\/wp-json\/wp\/v2\/posts\/580\/revisions\/1370589"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.collaboris.com\/wp-json\/wp\/v2\/media\/2100"}],"wp:attachment":[{"href":"https:\/\/www.collaboris.com\/wp-json\/wp\/v2\/media?parent=580"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.collaboris.com\/wp-json\/wp\/v2\/categories?post=580"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.collaboris.com\/wp-json\/wp\/v2\/tags?post=580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}