{"id":944,"date":"2012-06-11T12:34:51","date_gmt":"2012-06-11T12:34:51","guid":{"rendered":"http:\/\/collaboriscom.wpengine.com\/?p=944"},"modified":"2024-05-03T13:11:19","modified_gmt":"2024-05-03T13:11:19","slug":"troubleshooting-emails-from-docread-useful-things-to-check-for","status":"publish","type":"post","link":"https:\/\/www.collaboris.com\/troubleshooting-emails-from-docread-useful-things-to-check-for\/","title":{"rendered":"Troubleshooting Emails from DocRead \u2013 useful things to check for"},"content":{"rendered":"<p>If you are expecting emails to be sent out to individuals who have been assigned Reading Tasks and they aren&#8217;t &#8211; use this post to troubleshoot the most common causes.<\/p>\n<p>Please note &#8211; a log file will be output to the &#8220;C:\\ProgramData\\Collaboris\\DocRead Scheduler\\Logs&#8221; directory by default. Please examine the log files for error messages.<\/p>\n<h2>Collaboris Notification Scheduler Service isn&#8217;t running<\/h2>\n<p>Please launch the Collaboris Scheduling Configuration Tool and ensure the &#8216;ServiceStatus&#8217; doesn&#8217;t say &#8220;Stopped&#8221;. If it does click &#8216;Start&#8217;<\/p>\n<h2><a href=\"\/wp-content\/uploads\/2015\/08\/scheduler-stopped.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-945\" src=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/08\/scheduler-stopped.png\" alt=\"scheduler-stopped\" width=\"728\" height=\"597\" srcset=\"https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/08\/scheduler-stopped.png 728w, https:\/\/www.collaboris.com\/wp-content\/uploads\/2015\/08\/scheduler-stopped-300x246.png 300w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a><\/h2>\n<p>Incorrect configuration in the scheduler<\/p>\n<p>If one of your settings configured using the &#8216;Collaboris Scheduling Configuration Tool&#8217; is incorrect, then this will cause no emails to be sent. Please ensure that the correct databases have been specified and that the SMTP server has been setup up correctly, with credentials (if required).<\/p>\n<h2>Users have no email address associated in SharePoint<\/h2>\n<p>If the users have no email address associated with their profile in SharePoint then DocRead cannot send an email. Please note, even though the user has an email address in AD (or whatever profile provider is configured), this doesn&#8217;t mean it is imported into SharePoint.<\/p>\n<p><em>DocRead for SharePoint is the only\u00a0<a href=\"\/products\/policy-and-procedure-management-software\/\">policy management software<\/a>\u00a0that integrates straight into SharePoint and allows compliance professionals to distribute and track their policies and procedures.<\/em><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are expecting emails to be sent out to individuals who have been assigned Reading Tasks and they aren&#8217;t &#8211; use this post to troubleshoot the most common causes. Please note &#8211; a log file will be output to the &#8220;C:\\ProgramData\\Collaboris\\DocRead Scheduler\\Logs&#8221; directory by default. Please examine the log files for error messages. Collaboris [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":2108,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[1,10],"tags":[],"class_list":["post-944","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-docread","category-knowledgebase"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting emails from DocRead - Collaboris<\/title>\n<meta name=\"description\" content=\"If you are expecting emails to be sent to individuals who have been assigned Reading Tasks and they aren\u2019t \u2013 use this post to troubleshoot common causes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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